Legal

Privacy Policy

Last updated: 1 March 2026

1. Introduction

AlbionUnionServices Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are committed to protecting your privacy and processing your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: AlbionUnionServices Ltd
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@albionunionservices.com

2. Information We Collect

We may collect the following categories of personal data:

Identity Data: name, username, or similar identifier provided through contact forms.
Contact Data: email address and any information you voluntarily submit via our contact form.
Technical Data: IP address, browser type and version, operating system, time zone setting, device type, and browsing patterns.
Usage Data: information about how you use our website, including pages visited, time spent, and navigation paths.
Cookie Data: data collected via cookies and similar tracking technologies as described in our Cookie Policy.

3. How We Use Your Data

We process your personal data for the following purposes:

To provide and maintain our website and comparison services.
To respond to your enquiries submitted via our contact form.
To analyse website traffic and improve user experience.
To comply with legal obligations.
To protect our legitimate interests, including fraud prevention and website security.

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

Consent: where you have given explicit consent (e.g., accepting cookies, submitting a contact form).
Legitimate Interests: where processing is necessary for our legitimate interests, such as improving our services and ensuring website security, provided these interests do not override your rights.
Legal Obligation: where processing is required to comply with applicable laws.

5. Data Sharing

We do not sell your personal data. We may share your data with:

Service Providers: third-party companies that assist with website hosting, analytics, and technical support, bound by contractual obligations to protect your data.
Legal Authorities: where required by law or to protect our legal rights.

6. International Transfers

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place as required by UK GDPR, such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months. Analytics data is retained in anonymised form.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access: request a copy of the data we hold about you.
Right to Rectification: request correction of inaccurate data.
Right to Erasure: request deletion of your data in certain circumstances.
Right to Restrict Processing: request limitation of processing in certain circumstances.
Right to Data Portability: receive your data in a structured, commonly used format.
Right to Object: object to processing based on legitimate interests.
Right to Withdraw Consent: withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@albionunionservices.com.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/
Telephone: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.